✦FAQ✦
Frequently Asked Questions
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✧Wrong Address✧
Buyers are fully responsible for filling out a correct mailing address. If an error is made on our end, please reach out and we will attempt to redeliver / adjust.
If your order is shipped and you have entered your shipping address incorrectly you can contact USPS to intercept your package.
✧Canceling /Changing Order✧
You can cancel or change your order within 24 hours of ordering.
✧Processing Time✧
All orders will be shipped every Friday. This is a small business run by 2 people. Please be patient with us because each order is packed with love & care by me and my significant other.
✧Shipping Locations✧
We accept orders from US, Canada. We also accept international orders, but double check here to see if your country is able to receive US imports before ordering.
✧Custom Fees✧
Usually, packages will clear customs without any issues. Buyers are responsible for any customs fees that may incur.
✧Shipping Time✧
Domestic shipping (US) should arrive within 1-2 weeks. International shipping should arrive within 2-4 weeks. USPS shipping times vary due to delays right now, so please be patient.
✧Returns & Exchanges✧
All sales are final. At this time we do not accept any returns or exchanges.
✧Lost Packages✧
Tracking information is provided for both shipping methods. Once your order is shipped, it is USPS's responsibility to ensure its safe delivery.
Priority Mail:
These packages are insured. If your package is lost, you are able to file a claim for lost, damaged or missing goods.
First Class Mail:
These packages are not insured. If your package gets lost in the mail you won't be able to file a claim or be compensated for missing goods.
✧Damaged/Incorrect Packages✧
If your item is damaged, incorrect, or faulty, you may be entitled to a refund or a replacement. I do not offer refunds for change of mind. Please contact me and include your order# and photos of the damage and I will get back to you.
✧Disclaimer✧
We do our best to quality check all our products. Please note that everything is hand made and can potentially come with very minor imperfections.